Visitor
•
3 Messages
Wrong Caller ID
I've had Xfinity Mobile for over a year now and it has always shown the wrong Caller ID for me. I have called Xfinity numerous times and was always told that Xfinity uses the Verizon network and that Xfinity would contact Verizon to correct the problem. But the problem has yet to be corrected. Now I called and said that after a year of this perhaps Xfinity should issue me some sort of refund. This time I was told that the service does not include Caller ID! It's really wrong that customers are not told this when purchasing the service. So for all intents and purposes I remain a real estate company when I call someone! Well, I suppose that is better than being identified as a funeral home, lol. At this point I am mulling over cancelling the service although coverage in the Boston, MA area is good and the price is very reasonable. I've seen on this forum that other folks have the same problem. It's pretty off the wall.
XfinityAmira
Official Employee
•
4.2K Messages
3 years ago
Hello and thanks for taking the time to reach out to us on our Forums page. We appreciate you being a customer with us and it's upsetting to hear about the frustration and inconvenience we have caused you around this caller ID concern. Please follow this link https://comca.st/3fF0bOH., which lists all of the features included with our Xfinity Mobile service.
Xfinity Mobile support on social media is currently limited, and we only have access to help with general questions about pricing, service offers, and basic troubleshooting available on https://comca.st/3GTjksc. For the best assistance, please contact our Xfinity Mobile support center through any of the following methods:
2
0
user_1f5ef7
Visitor
•
1 Message
3 years ago
Mine just recently showed up as my old married name! I've been divorced for almost 20 years and one day it just showed up. They bill my real name but for some reason they put my previous married name as the called ID display name! I was on hold for almost an hour and another hour on the phone talking with a representative that was not very nice. She told me they don't offer called ID. Then said they could change it but that then no name would be displayed. I said that was better then my old married name. It's still there and that was a week ago. It's crazy and I don't understand how they even got that name!
1
jgavalos1
Visitor
•
1 Message
3 years ago
I have the same problem. I am positive that that issue is a growing problem as if that phone number was owned by another provider that offered caller id, when that number was cancelled or closed the database kept the name and that Xfinity can solve by simply blanking out caller id or offering caller id name and not just number
0
user_339bf9
Visitor
•
7 Messages
3 years ago
Same issue I have as well. When I make a call the caller ID says it's someone else. After dealing with the stupid robot, I asked for a call back. The person who called back had a language barrier. I had to tell her the issue 3 different ways before she even had a clue. Then she tried to tell me that the problem was because the person I was calling had the wrong name in their contacts. That was so stupid that at that point I was irritated. And had to tell her that I verified it on my home phone which was also from Xfinity. She put me on hold and then said that they would change it to say Wireless Caller or some generic name like that. I then said UNACCEPTABLE, I want it to show my name. It already had a name that was wrong so why shouldn't they be able to make it say my name. They finally told me that they would get it fixed and put me on hold again and we got disconnected. Then I called again today and they said they would re provision my line and to reboot my phone. Then I called my home phone to verify and the mobile phone said I had to hang up and do a *82. When I did that it said it couldn't and to hang up and dial 611. Which I did and had to go back through the menus and they asked me what the 4 digits of my payment card was again. When I did they said that it didn't work and they couldn't help me. I had to request to be put through to a supervisor. Had to reboot the phone a couple more times and it still didn't work and they said they'd get back in a few minutes and after an hour I went to the Xfinity store, The guy there said that it was because the number was "Recycled.". I was ready to go get my duct tape from the car and wrap my head so it wouldn't explode by then. I had to argue with him and I suppose the supervisor heard me say "If you can't fix it, I'll be happy to cancel all my Xfinity services and take my business to Frontier (who just hung the Fiber Optic cable on the poles in my area and will be offering gig speed for $40.) and then they finally admitted that they didn't know how to fix it and opened a trouble ticket for the next level to address and fix. Did they ever fix your issue and if they do you know what they did?
2
0
fedup2019
New Poster
•
2 Messages
3 years ago
Did anyone ever get a straight answer from Comcast/Xfinity on how to resolve this issue? I'm not seeing anything that helps. I have the same issue.
1
0
DaveO3
Problem Solver
•
778 Messages
3 years ago
Caller ID and CNAM
Here is a link with some info on the issue:
https://support.sip.us/hc/en-us/articles/360015059391-What-is-CNAM-
Here is a link that might help you correct your CNAM:
https://www.truecnam.com/truespam_scores
Please let us know if you are successful with this or another method?
0
0