Won’t let me return equipment and close account!

I absolutely hate the service. I just want OUT!!! I don’t want the phone or company service. I want to return my phone because the service is GARBAGE. They won’t let me return the phone and close the account. Can someone please tell me how I can do it?! I don’t want this phone or to deal with the company that promises things that aren’t true AT ALL.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

XfinityTy

Official Employee

•

376 Messages

4 years ago

Hello! Thank you for taking the time to reach out to the Digital Care team! I am sorry to hear that you have had a poor experience with our Xfinity Mobile service! We have a team of Xfinity Mobile experts that can assist you, and they can be reached via one of the following methods:

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://comca.st/2SkWfdV

Thank you! -Ty

2

0

U

user_4ce07d

Visitor

•

3 Messages

They keep telling me I can’t return the phones. I’ve tried multiple times to speak to them via phone.

4 years ago

0

XfinityBayley

Official Employee

•

33 Messages

Devices have 14 days from when it was shipped (or the date is was purchased in store) to initiate a return. If your device is eligible for return, you can start the process in the Xfinity Mobile My Account app. From My Account go to Devices, select the phone, then select Manage Device. If the phone is eligible to be returned, you will see a "Exchange or Return" button which you will select and then follow the prompts to complete the return. There is a $35 restocking fee per device. You can view additional requirements for returns here https://comca.st/3vfAoSf.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

Plan

user_4ce07d

Won’t let me return equipment and close account!

XfinityTy

user_4ce07d

XfinityBayley

New to the Community?