Tuesday, November 21st, 2023 2:04 AM

Won’t let me get new phone with phone paid off

So I’ve been with xfinity for a couple years. I have the wick and 4 mo again I decided to bring 11 pro max over and get cell service! Mistake!  When I try to upgrade or get a new phone (which it says I’m eligible) it then goes to saying I have too many lines r something!  I only have the one!  So frustrating! Guess I’ll switch to another provider now!!!! 

Official Employee


976 Messages

13 days ago

Hey there, sorry to hear about your frustrations, unfortunately I am unable to work with mobile from this team as we are not currently able to access those systems here. You will need to contact the mobile team directly at 1 (800) 934-6489

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