U

Visitor

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1 Message

Mon, Nov 8, 2021 3:45 AM

Wifi calling is awful

Keep dropping calls in my house.  Have added pods 2 users ago.  Did not improve.  Purchased the new pods with same result.  Drop calls even when sitting within 10ft of xfinity router unobstructed.   

DaveO3

Problem Solver

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364 Messages

3 m ago

WiFi Calling Possible Problem
 
If you move around your house or away from you house and your phone hands off from one WiFi network name (SSID) to another WiFi network name (SSID), could be a neighbor’s SSID, it may drop a call. If you have a newer router with both 2.4 and 5 GHz activated on the same SSID, not necessarily a good idea for a phone, your call may drop if your phone is handed off from one to the other as you get further or closer to your router. 
 
Probable Fix
 
1.) Make sure that your phone is not handing off from one SSID to another SSID by turning off all automatic connections to any other nearby WiFi networks. You may have to “forget” some networks that you connected to previously. 
2.) Reconfigure your router SSID to only use either 2.4 or 5 GHz, not both. Newer routers may have automatically been set to use both which is great for desktops and laptops, but not for WiFi Calling on phones. If you need the extra range use 2.4 GHz. 
 
WiFi Calling requires a strong and consistent signal!
 
Good Luck.

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