WiFi calling does not work properly
Two Issues: 1. When I answer a call when WiFi is on the call is immediately dropped.
2. My iphone7 randomly switches between Xfinity mobile signal and WiFi...no rhyme or reason for it.
I have Xfinity for my Internet service and my cell service. I've been a technologist for over 40 years. I've repaired everything from aircraft instrucments to computer systems. This appears to be a software issue somewhere on the Xfinity side.
When I call Xfinity I get low end representatives that have no idea what they are saying. One said she would put in a call report so I would get to a higher level person...she never did it. The next one tried to tell me that I had to turn off my internet service, select WiFi on the phone and then turn the internet service back on. When I told her that doesn't make any sense she switched her tune and said it was an Apple problem so call them. I said no I want to talk to someone of authority. She said a supervisor will call within 24 hours. I'm not going to hold my breathe on that one.
The Xfinity customer care for iphones is really terrible. I have an iPhone 7 plus. Has anyone figured out a solution?