Wife and I have the identical iPhone XR. Her's is "compatible" and mine is not. Why ?

I am trying to add my UNLOCKED VERIZON IPHONE XR to my Mobile account. Says it is "NOT COMPATIBLE" yet my other IDENTICAL iPhone XR (also Verizon) is on the system with no problem. The "not compatible" one has been on Verizon, T-Mobile and Total Wireless (Verizon MVNO) with no problem. It was purchased from Verizon as was the other one. XFINITY MOBILE SELLS IPHONE XR's so why is mine not compatible? Makes ZERO sense.

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Responses

MEGEDH

Contributor

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84 Messages

4 years ago

Do you happen to have beta software on the (Not Compatible) iPhone XR? I know that will sometimes show it as not compatible.

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XfinityChristina

Official Employee

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923 Messages

4 years ago

Hi, @user_333f8f.

I can see how that would be frustrating not being able to transfer over your phone to the new account if the other one was able to be moved over. So far since we do not have an answer from the community, I would reach out directly to our mobile team here (888) 936-4968 for further assistance with this issue.

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Plan

EdwF

Wife and I have the identical iPhone XR. Her's is "compatible" and mine is not. Why ?

MEGEDH

XfinityChristina

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