U

Visitor

 • 

1 Message

Mon, Sep 6, 2021 10:27 PM

Why is my data for the billing period sudden much much higher than previous months?

Just looked at my online account and I’ve gone over the data limit on my mobile plan. I’ve never even come close to using 2GB per month. Haven’t changed any settings on phone or changed any usage habits. 

rightfooted

Expert

 • 

1.1K Messages

3 m ago

Check the app data usage in your settings. It'll show which apps used data and how much. Some apps use background data unless disabled.

XfinityJay

Official Employee

 • 

237 Messages

3 m ago

Hello, thank you for reaching out today! I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. You can contact our Xfinity Mobile support center via any of the following methods: • SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: https://comca.st/2Vn7Xpj Thank you for participating in our community

New to the Community?

Start Here