What is the issue with Xfinity and Apple Watch??? Why does Xfinity have zero clue as to what is going on???

I’ve wasted countless hours trying to speak to the customer dis-service from Xfinity the last week.  I am still unable to activate my watch.  I keep being told someone will call me, and NO ONE CALLS.

This company is hands down, THE WORST cellular company I’ve ever been with.

Anyone knows what’s going on??