What do I need to know about swapping sims?
A while back, I asked about swapping sims between my 2 Xfinity phones (an original iPhone SE and a Moto e here, in this thread: https://forums.xfinity.com/conversations/xfinity-mobile/can-i-swap-sims-and-as-a-result-phone-numbers-between-my-two-xfinity-mobile-phones/62adee2a72213058e5286b41
@DaveO3 helped, and I finally worked up the courage to give it a try. He was spot on, unfortunately, in that "... certain functions like voicemail and visual voicemail that work differently on iOS and Android may be a problem..." When I swapped Sims, I had none of my iPhone voicemails available on my Moto.
Now, I just realized (and BOY, this is weird) that I cannot use the "built-in" visual voicemail on the Moto - I have to use the Xfinity Visual Voicemail app. I'm hesitant to try the swap again because I'm afraid of losing my voicemails, so I want to ask this specifically: If I swap Sims - should my voicemails from the iPhone show up on the Moto, and vice-versa?
I have two phone numbers and intend to phase one of them out - so it's important to me that I retain the data that I hope to retain.
What else do I risk losing, if I swap sims?
4 months ago
Thank you for taking the time to bring this question to our Xfinity Community Forums. You ask a great question that I am sure the community would appreciate the answer to!
For security reasons, we are very limited with the support we can provide our Xfinity Mobile customers via this platform. For help with your Xfinity Mobile account, please call our Xfinity Mobile experts at (888) 936-4968, chat with them 24/7 at https://www.xfinity.com/xfinityassistant/?channel=xMobile&linkId=181546677, or visit an Xfinity Mobile location https://www.xfinity.com/support/service-center-locations/.
When do you think you’ll be able to get in touch with them? I would love to follow up with you afterwards to make sure you were taken care of.