pvbbrennan's profile

Regular Visitor

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1 Message

Sat, Aug 15, 2020 6:00 PM

"We're sorry. Something went wrong. Please try again in a moment"

Constantly get this message on my Android Samsung S8Plus cell phone.  I can't read my comcast emails.  How to fix this?  It's really annoying.

Responses

TheGoodes

Frequent Visitor

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9 Messages

1 y ago

Me too! I've had this issue for a long time and I've seen others complain about this issue but never anyone responding with a fix or solution.

New Poster

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1 Message

1 y ago

Same issue when trying to access my statements. Contacted support and they told me they'd fix it but still not working.

New Poster

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3 Messages

1 y ago

Same problem with my Galaxy Note 10 (and previously with my Note 8). Been going on for years. If I uninstall, reinstall it  usually works long enough to read important messages. If Xfinity can't fix this, is there an alternative email app that would work?

MEGEDH

Contributor

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61 Messages

1 y ago

I have been having the same issue for the last six months.  I get the same message whenever I try to access my bills via the iPhone App, or webpage from all of the different browsers.  I have had chat conversations multiple times and tickets have been opened with engineering but nothing ever changes.  It is becoming very frustrating since I am paying my bill each month with autopay, but have no idea what Xfinity is billing me for!  

New Poster

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1 Message

10 m ago

same mine hasn't worked for months

Visitor

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1 Message

10 d ago

Same. Worked when I first got it, but any time I try to check my network now, it says that "sorry" message too. I've tried resetting the router/modern and uninstalling and reinstalling the app with no luck. 

Official Employee

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202 Messages

@user_082a9d Here are the correct settings for each email application we support. Have you tried these? https://comca.st/391z9Ob;

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