Higgsboson1's profile

New Poster

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1 Message

Sun, Jan 3, 2021 9:00 AM

Voicemail not working

@ComcastChrisL
I’ve seen you help others resolve this issue. I switched from a pixel to an iPhone 12 and now my visual voicemail is not working. I can’t even reset the pin through the iPhone settings.

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DaveO3

Problem Solver

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303 Messages

5 m ago

When someone switches between Android and Apple iOS they need to reconfigure some backend server settings, so you need to call XM and ask for a knowledgeable Visual Voicemail Tier 2 representative. Have them call you back, if necessary. 

 

In the mean time make sure that the IMEI on your phone matches the IMEI shown for your device on your account, make sure that you have the latest iOS update, reset your network settings, power off and on, and so on. 

Once they change your settings you will need to reset your network settings, power off and on again, and then go to your voicemail again. 

 

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