DocLoren's profile

New Poster

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4 Messages

Fri, Dec 25, 2020 8:00 PM

VoiceMail for Xfinity Mobile phone

Like so many others here, I transferred my iPhone service to Xfinity but have not been able to receive phone messages.  I have spent a total of 7 hours (!!) waiting and talking to people at Comcast and they still cannot resolve the problem. I have been told I would be called back twice and neither time that has happened. This is pretty ridiculous and I am about to go back to Verizon.

I have an iphone 7 with up to date IOS.  If someone can help I would deeply appreciate it.

Responses

Accepted Solution

wpaulo

Regular Contributor

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99 Messages

6 m ago

Checnk that the IMEI number on the Xfinity mobile website maches what is on your iPhone.

New Poster

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4 Messages

6 m ago

Thank you!! I spent over 5 hours with Xfininty mobile support over 2 days, seven phone calls, went to the store, and they never told me about checking the IMEI! You are right, I checked mine and it is not compatible.  so, I guess I have to get another phone. 

I really appreciate your alerting me.

wpaulo

Regular Contributor

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99 Messages

6 m ago

The iPhone 7 (or 8  ) must be a model with a Qualcomm modem ... SIM free from Apple ... Purchased from Bestbuy or Verizon 

Most 7's from ATT will  not work.

New Poster

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4 Messages

6 m ago

Thank you again! You are very helpful. Much appreciated.

DaveO3

Problem Solver

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303 Messages

6 m ago

Here is my suggestion for fixing visual voicemail if you have switched between Android and Apple iOS.

 

1.) Make sure that the IMEI on your device matches the IMEI on your XM account so that XM knows whether your device is Android or iOS. 

2.) Reset Network Settings. Power Off, then Power On again. 

 

This probably will not fix the problem for most of you, so you will need to start over as follows:

 

1.) Call XM at 800-266-2278 and have them remove your voicemail

2.) Power off, then Power On again

3.) Now go to Phone > Voicemail and set up your phone (It might say call voicemail)

 

Here is an old article on iPhone Voicemail https://www.payetteforward.com/iphone-voicemail-use-data-visual-voicemail-explained/

 

Remember that voicemail uses cellular/carrier data (or WiFi Calling) so you should have your cellular data enabled. 

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