JohnMD1's profile

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Thu, Apr 30, 2020 8:00 PM

Voicemail does not work on Pixel

The Xfinity mobile voicemail will not work on my Pixel. I can dial in and hear voicemail but the phone app (which contains the voicemail) never shows that I got any messages.

I've gone into settings and it says that I'm getting service from the carrier, but I have no other options.

How do I get it to work?



Official Employee


280 Messages

1 y ago

Hello JohnMD1,

Thank you for posting to the XM forum and my apologies for not having responded sooner. In case you still need assistance, I’ll gladly look into this further.

For research and troubleshooting purposes, I’ll need account access. You can reach out to me via private message by clicking on my name ComcastChrisL and from my profile page, click on the blue ‘send a message’ button.

Please include the following info; First and last name, complete service address, mobile number, and last 4 digits of the card on file.

Thanks again,


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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