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jkbuckethead
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21 Messages

Sun, Dec 1, 2019 8:00 PM

Voicemail app for BYOD android phone

I just got my phone activated on xfinity mobile.  My phone is an unlocked Samsung S10 which I BYOD'd.  I have tried to install the XM voicemail app from the google play store.  However, the play store doesn't even show the app as available.  It is possible to link directly to the app, but when I do so it still won't allow me to install it because the app is incompatible with my carrier, which the play store has identified as Verizon.

 

Short of searching for an APK somewhere and sideloading it, what are my options?

 

Ideally it would be best if XM either set it up so my phone identified as XM instead of Verizon, or they could at least tag their app as compatible with Verizon.

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Responses

New Poster

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7 Messages

1 y ago

BTW, I search and find a million complaints about "no transcription to text" in visual voicemail....

I don't think that's mine, nor the original post's complaint. We simply don't even see a list of voicemails with the option to play messages individually/delete. I also get no notifications in the voicemail app when I receive a new message. This is basic functionality.

I just activated my service a few hours ago.

New Poster

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7 Messages

1 y ago

I'm having the same issue. I have an unlocked Galaxy Note 9 BYOD which is very similar to the Galaxy S10.

When I call my voicemail the messages are there, but in the voicemail app it has no messages, no notifications, and simply has a message that says "No new voicemails".

I already tried clearing the app data from the voicemail app and disabling/re-enabling it makes no difference. Since its a native app, there's no ability to uninstall/reinstall.
NEWcam30era

Valued Contributor

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113 Messages

1 y ago

Yup.  I'm having exactly the same problem.  I started a seperate thread for it with no replies, yet.

NEWcam30era

Valued Contributor

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113 Messages

1 y ago

Thanks for the info.  I do appreciate the feedback.  I'm able to download and install the apk successfully, but when I open it I get the message "this app is incompatible with your device".  XM has been saying that for a couple of months.  That their voicemail app is incompatible with the Note 10 and 10+.

New Poster

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7 Messages

1 y ago

At the moment the only workaround I got working was to manually download the Xfinity Mobile Voicemail app. If you attempt to download from the Google Play store (https://play.google.com/store/apps/details?id=com.comcast.modesto.vvm.client) you'll likely meet a roadblock preventing you from downloading it that says "⚠️ This item isn't available on your carrier".

So the workaround is to go to a 3rd party site to download the Xfinity Mobile Voicemail app: https://www.apkmirror.com/apk/comcast/xfinity-mobile-voicemail/

APK mirror is one of the few APK sites deemed trustworthy in my opinion.

With this app installed, I've regained the ability to see/play/delete voicemails individually. I receive a notification popup in my notification bar when I get new voicemails, and the voicemail-to-text transcription service also works!

I'm not sure if it makes any difference but I also have the Xfinity Mobile app installed already as well. These are 2 separate apps to make things clear.

Frequent Visitor

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21 Messages

1 y ago

I have used google voice for voicemail on my last two carriers, Verizon and Republic Wireless.  As a new XM subscriber, I was going to give the XM voicemail a try before switching to google.  However, the more I read about folks having issues, and the scathing 2-star reviews the app got I decided to go with google voice.

Frequent Visitor

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16 Messages

1 y ago

I too have a Galaxy S10 and I can't get the Xfinity voicemail app to show any notifications.  Also, my phone app (green icon) shows parts of it greyed out, specifically the voicemail notification.  I feel that somehow the Xfinity app is over riding or making changes to the galaxy's voicemail system.  Or why would the green voicemail part be greyed out.   I've been a ping pong ball for two days with Xfinity/Samsung, no help from either.

 

 

Screenshot of the green notification greyed out.Screenshot of the green notification greyed out.

Official Employee

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280 Messages

1 y ago

Hello everyone,


I wanted to confirm what NEWcam30era mentioned in his post on this thread. The Xfinity Mobile Visual Voicemail App is not compatible with Android devices that were released in 2019 and beyond. My apologies for the inconvenience.

 

This was due to the device manufacturer taking control of their voicemail services.  We make sure that the service line is built with the correct voicemail features but do not control the software that manages the voicemail on the device itself.   

 

Going forward, please rely and make use of the native voicemail app on your device. Thanks again for everyone’s time, patience, and continued support. Let me know if there are any other questions that we may help with.


Sincerely,


Chris

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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1 Message

1 y ago

Hi Chris I can't see where to PM you? I have spent 2 hours in the last 2 days in 2 differnt chats trying to active my BYOD Pixel 3XL & Pixel 3a to receive voicemail notifications. No one seems to be able to assist me. I have tried all the steps outlined previously. The agent yesterday turned off my VM completley. Can you help please?

 

Thank you,

Jason

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