U

Visitor

 • 

2 Messages

Wednesday, September 7th, 2022 6:33 AM

Visual voicemail pixel 6a issues

I got my phone a month ago when I switched to Xfinity mobile. I realized that I was not getting notifications for my voicemail. 

I checked the visual voicemail on my phone, says to call voicemail to continue to set up. 

I attempted to contact customer service twice. They said I need to download the Xfinity voicemail app. Downloaded the app and it says to use the visual voicemail that came with the phone. 

Visual voicemail is not working and I cannot get any help with customer service. 

Help me 

Official Employee

 • 

717 Messages

5 months ago

Greetings, @user_c839f2! I appreciate you taking time out of your day, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

 

You mentioned calling in, but have you tried texting 1 (888) 936-4968, or reaching out to our secure online chat - https://comca.st/3RyN3vy - where an Xfinity Mobile expert is available 24/7?

Visitor

 • 

2 Messages

5 months ago

I have contacted customer service 4 times. No one helps. They just reset my voicemail pin and tell me to restart the phone. Which doesn't work. Im going to accept the fact that I will never get voicemail notifications or use visual voicemail. 

I should get a discount on my plan because these features do not work. 

Official Employee

 • 

375 Messages

Thank you so much for reaching out @user_c839f2. Our Xfinity Mobile team is truly amazing. I included multiple methods to reach out and investigate this issue further. SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://comca.st/3UeW2UA

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

@user_c839f2​ did you ever get this fixed? I'm going through the same issue now.

Official Employee

 • 

498 Messages

@user_ce4aae Hello and good afternoon, and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear that you experiencing these same issues, that would be really frustrating. Our Xfinity mobile service actually has its own specialized support team, who are specially trained and equipped to assist with any Xfinity mobile related questions or concerns. For Xfinity mobile assistance or help regarding your Xfinity Mobile Visual Voicemail not working properly on a Pixel 6a, or any other Xfinity mobile cell phone related issues, I would recommend reaching out to our incredible Xfinity Mobile support team, and they would be more than happy to assist you in getting these device questions and concerns resolved once and for all!

 

You can reach our Xfinity Mobile support experts by calling or texting 1 (888) 936-4968, or via our secure online chat at https://comca.st/3QLkqKG where an Xfinity Mobile expert is available 24/7. Please let us know if there is anything else we can do to help. We are also here 24/7 and always more than happy to help a valued member of our Xfinity family in any way we can! -Christopher

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

@XfinityThomasB​ @XfinityThomasB​ Xfinity Mobile team is NOT truly amazing, [Edited: "Language"]. I called 5 times. No one can't help, waisted my 4hrs in total. Even the tier 2 person. She asked me to use Xfinity visual app. She said she trained by the way. No other solution she can do. 

(edited)

Visitor

 • 

4 Messages

2 months ago

I'm having this problem. I have a pixel 7 and now I'm not getting notified of voicemail and none of the voicemail apps work with my phone. No sense asking here because I see all the answers from any Xfinity rep is the same ", they just tell you to call, chat or email. No actual help on their own forum. Very sad

(edited)

ReyF

Contributor

 • 

20 Messages

2 months ago

If your SIM was not setup for Android in the backend you will not have visual voicemail. Similarly if you had an iPhone but the backend was not setup for it. 

This can happen if your SIM was previously configured for an iPhone in your case.

Contact support via phone and ask them for Tier3

The other option is on your online account select your device and look for an option to "Pair your SIM". If the option exists for you then you can fix it yourself.

Best of luck!

forum icon

New to the Community?

Start Here