boxermamaldbjm's profile

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Thu, Dec 31, 2020 9:00 AM

Visual Voicemail not working with Iphone 12 Pro Max switching from Verizon & Android

I am about ready to rip my hair out. Been on the phone with Xfinity all day, and they keep saying it's an Apple issue, but I see other users here who have the same challenges.


I am currently holding for support with Apple but made the Xfinity rep stay on the line since Apple has already told me it's an Xfinity issue.


Here's the rundown:

Visual Voicemail isn't working, no option to set greeting just a box that says "Call Voicemail".  I get a garbled text message from Verizon everytime someone leaves me a voicemail. 


Have reset network settings and cellular data is on. The Level 2 rep that I am working with isn't being very helpful and is arguing with me. Level 3 said to call Apple support. 


Can someone please help me?




1 Message

2 m ago

Hi Boxer,

It's been a while since you posted your post. Now, I am the newest member on the block with the exact same issue. To me it seems like a technical glitch, that they (Carriers) weren't expecting.

Anyways, hopefully your issue has been long fix and mine will be also. Take care.

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