boxermamaldbjm's profile

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1 Message

Thu, Dec 31, 2020 9:00 AM

Visual Voicemail not working with Iphone 12 Pro Max switching from Verizon & Android

I am about ready to rip my hair out. Been on the phone with Xfinity all day, and they keep saying it's an Apple issue, but I see other users here who have the same challenges.


I am currently holding for support with Apple but made the Xfinity rep stay on the line since Apple has already told me it's an Xfinity issue.


Here's the rundown:

Visual Voicemail isn't working, no option to set greeting just a box that says "Call Voicemail".  I get a garbled text message from Verizon everytime someone leaves me a voicemail. 


Have reset network settings and cellular data is on. The Level 2 rep that I am working with isn't being very helpful and is arguing with me. Level 3 said to call Apple support. 


Can someone please help me?




1 Message

1 m ago

Hi Boxer,

It's been a while since you posted your post. Now, I am the newest member on the block with the exact same issue. To me it seems like a technical glitch, that they (Carriers) weren't expecting.

Anyways, hopefully your issue has been long fix and mine will be also. Take care.

Official Employee


211 Messages

Hi, @boxermamaldbjm and @user_1edb25! Welcome to the XFINITY forums page. We appreciate you greatly for reaching out for help with the visual voicemail concerns. I am sorry to learn about this experience. As an iPhone user myself, I understand the importance of having the visual voice mail feature working correctly. We will do all that we can to assist on our end. Were you able to contact Apple support and receive any additional information?

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