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Visitor

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3 Messages

Thursday, September 29th, 2022 7:04 PM

Visual Voice mail for Moto G 5G 2022 not working

I activated a new line with Moto G 5G 2022 at Xfinity store. I could not get the visual voicemail working. Bring it back to the store and the sales person tried a few things, and still not able to make it work. Please help!

Official Solution

Official Employee

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492 Messages

4 months ago

@user_c27881 Hello and thank you for reaching out over our Xfinity Community Forums. I am so sorry to hear about this negative experience you are having related to your Visual Voicemail on your Motorola G 5G 2022 not working as it should. This is never the experience we want for you, or any other valued Xfinity customer.

 

Our Xfinity mobile cellular service actually has its own specialized support team, who are specially trained and equipped to assist with any Xfinity mobile related questions or concerns. For Xfinity mobile assistance or any Visual voicemail or device issues, I would recommend reaching out to our incredible Xfinity Mobile support team, and they would be more than happy to help!

 

You can reach our Xfinity Mobile support experts by calling or texting 1 (888) 936-4968, or via our secure online chat at https://comca.st/3QLkqKG where an Xfinity Mobile expert is available 24/7. Please let us know if there is anything else we can do to help. We are also here 24/7 and always more than happy to help a valued member of our Xfinity family in any way we can! -Christopher

Visitor

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2 Messages

@XfinityChristopher​ no not helpful. I've made (no exaggeration) over 15 calls/chat attempts now and everyone claims they fix it but nothing works still. 6 months no voice mail. I'm going back to Verizon on Friday. Not paying for this service to not have voice mail. Seems like a pretty basic function of a phone service to not be able to fix this problem is ridiculous. 

(edited)

Visitor

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3 Messages

4 months ago

On 10/3/2022, I connected to online chat at https://comca.st/3QLkqKG

Wasted 2 hours with 2 agents. At the end, still the same issue. Visual voicemail is still not working. Very disappointed.

XfinityRay

Official Employee

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1.1K Messages

Hello, @user_c27881. I am sorry to hear that the issue is still unresolved. Did you try to chat and call or text with the Xfinity Mobile team when you reached out? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

Texted the sales agent, no reply. 

Went to the store , reset phone, replaced sim card, installed Xfinity Voicemail app, still not working.

Used online chat, reset phone, installed Xfinity Voicemail app, still not working.

Official Employee

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1.5K Messages

I'm truly sorry to hear that you are still having difficulty with getting the visual voicemail app to work on your Xfinity Mobile device. I'm happy to see how we can help resolve this for you. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (message) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

4 months ago

I've also experienced the same issue using Samsung phone, and Xfinity Mobile for almost 2 years. I spent many hours with Xfinity support resetting network ect.., and in the end I just downloaded an app to do this!

I believe Xfinity is aware of the issue internally but will not disclose the matter!

Visitor

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2 Messages

4 months ago

I too have not been able to get visual voicemail working. I have a Samsung device, actually my 2nd Samsung with Xfinity and have been with xfinity for almost 2 years. I have called customer service and done chat thing with xfinity reps numerous times for hours,  gone through the process and at the end of the day they say they know there's a known problem with android.  I believe this issue lies with the carrier, they know this internally but are not willing to publicly acknowledge the shortfall. 

Visitor

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2 Messages

4 months ago

I am also dealing with this issue. HOURS AND HOURS wasted on the phone with support and online with "text support" got me nowhere. I first noticed this issue over 5 months ago and I can't believe how many people are still having this issue. I had voicemail since switching to Xfinity so I don't understand why it is just gone now. I am at a loss. What is the workaround here??? 

Visitor

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2 Messages

2 months ago

Looks like there's still no solution. Xfinity trying to be everything and can't get nothing right. I'm mad [Edited: "Language"]. They need more options in settings and on the mobile account. Paying more than competitors ( boost, metro, ) there's more and still not working right. Verizon should be ashamed and embarrassed by Xfinity [Edited: "Language"] service. 

(edited)

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