Esargent12's profile

New Poster

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1 Message

Tue, Dec 29, 2020 4:00 PM

varification struggle

I was called by the verification "team" this afternoon after placing an order for phones for my family. I was told that experian couldn't generate questions for my information and that I had to figure it out with Experian. I've called 5 different numbers and emailed them in order to figure out why it's not working. Everything looks fine from what I can see on my experian account so why can't/won't generate questions? The "team-memeber"  I spoke to said there is no way around it. Anyone else have this problem and had it resolved before the order was cancelled? Brand new customer and I am beyond frustrated. 

Responses

XfinityAmira

Official Employee

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2.4K Messages

7 m ago

Hello @Esargent12, thanks for reaching out to us about this on our Forums page. We appreciate you wanting to get our service and we would love to be your provider. I apologize for the delay in getting back to you and your experience in trying to get everything figured out. We would be more than happy to further assist you with this! To confirm, are you still experiencing this problem? 

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