amartorelli's profile
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22 Messages

Mon, Nov 11, 2019 8:00 AM

Upgrading at 50% Device Pay-Off

Hello!  So I am submitting this question here to hopefully avoid the fiasco I went through previously when I upgraded at 50% device pay-off.  On Friday, I am going to submit the payment to pay off half of my current device.  I am then going to go to the store to return this device, and add a new one to my line.  Note - I do have the equipment insurance on my device.


Previously (early April 2019) I did this exact process, and ran into a strange issue on Xfinity's end where I could not upgrade, despite having met all of the requirements.  I do not want to go through this headache again.  


Can a representative please take a look at my account and confirm for me that I will not run into this issue again? 


Thank you. 

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Accepted Solution



22 Messages

2 y ago

Situation resolved.  Upgraded with no issue. 

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