Unlocking Paid Phone's

Why is it a issue to unlock my phone's that are paid for, I've asked 3 times and currently on hold for over an hour attempting to do it. I don't have this much time to spend on a simple task.

Responses

Jayman920

Frequent Visitor

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13 Messages

17 days ago

hour and a half approaching, come on Xfinity, you need to be better than this

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Gets better while on hold I get a call from Xfinity Mobile another rep I asked her please can I place you on hold I'm making a delivery I'll be right back sure she says when I get back she hung up and I'm still on hold for an hour and 45 minutes with the other guy who has this much time to be on hold this is ridiculous

1

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XfinityJamie

Official Employee

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302 Messages

@Jayman920 Hi there, were you able to get assistance from our Xfinity Mobile department to have your phone unlocked?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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15 days ago

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Xfinity Mobile

Jayman920

Unlocking Paid Phone's

Jayman920

Jayman920

XfinityJamie

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