Unlock phone

Xfinity is refusing to unlock paid off Phone. Our phone is paid off and we have visited and called Xfinity more than 10 times for unlock request. We also sent twitter and facebook messages. Each time to be told someone will get back to us and no one did. We are sitting without a phone right now. Xfinity is completely walled off and we cant seem to receive a response. I have filed a BBB and an FCC complaint. There is an open ticket and they just refuse to honor it and they refused to escalate it and refuse to do anything.

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Responses

XfinityEva

Official Employee

•

1.6K Messages

2 years ago

@user_3b04f8

Thank you for visiting the Xfinity Community Forums for additional assistance with your Xfinity Mobile device. I understand you have submitted a ticket and we ask that you allow three business days from when it was first submitted for a resolution. If this time has passed and you have not received a response yet, may I please have you send us a direct message here with your full name and service address?

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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