Unlock phone

It will come locked to Xfinity mobile. 

Criteria for unlocking your phone

If you need to unlock your phone so that you can switch out your SIM card, it's no problem. There are just a few requirements to be aware of:

• The phone must be an Xfinity Mobile device.
• The phone must not be reported lost, stolen, or involved with fraudulent activity.
• The phone must be paid in full prior to requesting the device unlock. If your device is on a Device Payment Plan, it is ineligible for unlocking.
• The phone cannot be active on another Xfinity Mobile customer's account. If the phone previously was active on another Xfinity Mobile customer’s account, it must be paid for in full.
• You must have completed and paid for at least one full billing cycle of Xfinity Mobile service since purchasing the phone.
• A minimum of 60 days must have passed since you activated the phone.
• Your Xfinity Mobile account must be in good standing.
• The device must have been purchased on the account of the authenticated customer who is requesting the unlock.

Criteria for unlocking your phone if you are in the military

If you are an active member of the armed forces, you are eligible to unlock your phone due to military deployment or location transfer. There are just a few requirements to be aware of:

• The phone must be an Xfinity Mobile device.
• The phone must not be reported lost, stolen, or involved with fraudulent activity.
• The phone cannot be active on another Xfinity Mobile customer’s account. If the phone previously was active on another Xfinity Mobile customer’s account, it must be paid for in full.
• You must either have received orders to deploy outside the U.S. or received a permanent change of duty station within the U.S.
• You must have received the orders after signing up for Xfinity Mobile service and are currently in good standing (no outstanding balances).
• You must bring your orders along with your military ID into a retail store so that an agent can do a quick check of your paperwork and update your account with your unlock-eligibility status before calling (888) 936-4968 to unlock the phone