Unlock Motorola 5g Ace

@XfinityBenB

Your suggestion does not work. NO ONE at Xfinity is able to help. Numerous hours have been wasted trying to unlock a phone that I paid for. The unlock code simply does not work. Here is the error that comes up. "Network unlock request unsuccessful. Too many attempts. Please wait 3 minutes before entering the unlock code again."

same exact f%%$%% problem

Good morning @casey.clark and thank you for reaching out to our Digital Care Team on our forums, we are sorry to hear you are experiencing this issue unlocking your device as well. Have you been able to get your device unlocked yet? If not, our team will be happy to get you into the right hands to assist. 

No device was never unlocked keep getting same exact unlock code from Xfinity not calling or messaging any longer even went into the Xfinity store still no results same code over and over. I'm sure my phone needs the unfreeze code network unlock does not avail anything

To get started, please send us a private chat message with your full name and service address, the dates you have reached out to our Xfinity Mobile team directly via call or messaging, and any support tickets that have been submitted for your request, to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

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• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window.

• Press Enter to send

@tuffigirl 

There was only 1 unlock code provided not 2. The unlock info from Xfinity stated no other code was required. I believe that to be true because a single unlock code was provided for my wife's identical Moto One 5G Ace phone and it worked fine and her phone unlocked with the unique code for her device. Mine will not with a different code Xfinity provided. I even tried her code once just to see if it would work but failed. I'm convinced the phone now has the subsidy lock you referred to but I'll continue to search for solutions. Xfinity is useless and Motorola basically told me to go pound sand. Thanks for your reply.

This is truly far from the experience we want you to have. Could you please reach back out to our Xfinity mobile team at 1 (888) 936-4968 or chat online at https://comca.st/3DLr7Gg ?

@user_efb0c6 

Don't waste anymore time with Xfinity because they are useless. Dispute the charge on your credit card for the your phone if possible because you were sold a phone that you cannot use and they cannot or will not unlock. Then pay someone to unlock it.

Hello there @user_efb0c6 this is definitly not the experience we want anyone of our Moble customers to have when trying to get an eligible device unlocked. We do want to make sure we can get you taken care of.

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.