caryrae73's profile
Discussion Driver
Rousing Reactor
Much Appreciation

Regular Contributor


101 Messages

Sun, Oct 27, 2019 3:00 AM

Unlock iPhone x

I asked to have my iPhone X unlocked last Thursday they said it would take 72 business hours for the unlock process, question I have is how will I know the gets unlocked, will I get an email saying the phone is now unlocked?

My iPhone X has been paid off for over a year. I bought an iPhone 11 pro max and want to sell my iPhone X so I’m hoping the unlock process goes smoothly.

This conversation is no longer open for comments or replies and is no longer visible to community members.


Official Employee


280 Messages

1 y ago

Hello caryrae73,

Thank you for reaching out to us through the forum. I’ll be glad to look into this for you. I answered this same inquiry a couple of days ago and below are the details involved;

The unlock process entails us initiating the unlock request in our system. After we submit the request, a signal goes out to the device in question and creates a Pending Unlock status. Furthermore, an email is sent out requesting that the customer visit the Apple support page for additional instructions on how to finalize the unlock request.

The iPhone will continue to show Pending Unlock, and the Device Unlock button will continue to display Unlock Requested, until the process is completed on the customer’s end. Once that process is complete, the device will reflect as unlocked in our system.

When you get the opportunity send me a private message that includes the first and last name of the account holder, the account number, and the last 4 digits of the stored payment method on file. Once I authenticate your account, I’ll investigate the matter further.


Thanks again for your time and patience.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here