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11 Messages

Thursday, February 16th, 2023 4:24 AM

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Unlock Device

My device is still not unlocked after more than 48 hours. (Was told initially they were, as they were paid off when bought upfront. so we proceeded with port only to find out they were not.) Have spoken to 14 agents with no progress. Usually get the standard please wait 24 hours. Any ideas?

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Updated 

2 years ago

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----------1

New Poster

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11 Messages

2 years ago

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CCElizabeth

Problem Solver

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908 Messages

Hi, @----------1! Thank you for taking the time to reach out to our experts on the Xfinity Community Forum! I'm so sorry to hear you've been having trouble unlocking your Xfinity Mobile phone. 

 

Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

 

  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

kkart

Visitor

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1 Message

2 years ago

I'm going through the exact same thing you are. This isn't right. I'm absolutely furious as I'm hospitalized & have no way of contacting family to let them know because the room phone only works for local & toll free calls. I ported my service & number to MINT & my device is still carrier locked despite it being paid off years ago (Galaxy S10) & requesting the PIN to unlock it. They say they'll send it but never do....

2

CCTimothyA

Problem Solver

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785 Messages

Hi there, thank you for reaching out about your Mobile Service. You may reach our super smart Xfinity Mobile team directly for the best assistance using any of the below methods.

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

I no longer work for Comcast.

2 years ago

0

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