santoshkmhatre's profile

Frequent Visitor

 • 

7 Messages

Thu, Nov 28, 2019 1:00 PM

Unknowingly Visa Gift Card $200 Expired

I'm a happy customer of Xfinity mobile. However, the $200 visa gift card issued when I bought a new iPhone expired unknowingly. May I request to reissue a new/replacement card.

 

Much appreciate.

Thank you

Santosh

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Responses

ComcastChrisL

Official Employee

 • 

280 Messages

1 y ago

Hello santoshkmhatre,

 

Thank you for reaching out through the Xfinity Forum!  We greatly appreciate your time, and rest assured that we are here to help.

 

This situation calls for account access.  When you get the chance, send me a private message by clicking on my name ComcastChrisL.  On my profile page, you will see a blue ‘send message’ button.

 

In your private message, please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file.  Upon authenticating the account in question, I will investigate this further.

 

Thanks again!

I am an Official Comcast Employee.
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Frequent Visitor

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7 Messages

1 y ago

Thank you. I sent the requested information in a PM. Hope to see an early resolution.

Regular Visitor

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2 Messages

1 y ago

My gift card has also expired. I tried to priviate message you but unfortunatly I do not see a blue message button on your profile page to be able to message you directly. Could you please assist me as well. 

 

Much appreciated. 

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