Z

Visitor

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1 Message

Thu, May 12, 2022 4:15 AM

Unable to see Call Records beyond 5 months

When I login, I can see the call records for last 5 months. When I click show more,  I can see Bills for last 12 months. There it does show number of calls/messages etc, but when I click the link, I get error "something went wrong... Try again."  Same thing online and on Phone App.   I called customer service and I was asked to call Corporate Office.  Anyone?

Official Employee

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122 Messages

Hace 12 d

Good evening @zotoor! I hope you are doing well and enjoying your night! Thank you for reaching out to our team of experts here on Forums page. We are here and happy to help with the concerns you have regarding your call records and how it appears online. I appreciate the information provided so far. Would you be so kind and clear cache and cookies and restart the device? Also, if I may ask have you tried a desktop/PC to see if you get the same message? 

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