Visitor
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2 Messages
Unable to retrieve phone records!!
I need to retrieve calls and texts from past billing cycles from a year ago but I am unable to pull them up. I followed the instructions on their site and I receive the error message "Something went wrong Try Again." when attempting to pull up any calls or texts. I’ve attempted using the mobile app and the website on different devices and I contacted customer service, they were absolutely no help. This is EXTREMELY FRUSTRATING! Why can’t the billing department just provide them, instead of transferring me around to a million people making me repeat myself?? Xfinity really needs to correct this especially since I’m not the first to have this problem and it seems to be an ongoing issue for their consumers. Please someone respond with options.
XfinityDena
Official Employee
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3.2K Messages
2 years ago
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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user_215b99
Visitor
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2 Messages
2 years ago
This doesn’t help at all did anyone actually read my post? I’ve contacted customer service and spoke with 7 people your chat is automated and didn’t understand my question. I recommend someone reading my post before providing a generic link response.
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