Visitor
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3 Messages
Unable to finalize purchase through Xfinity
I have made two separate purchase of 3 phones and a voice plan over the past 3 days. I have spent hours on the phone and still have not been able to complete the purchase. Xfinity is unable to complete the verification process. I have contacted all 3 credit bureaus and there is no hold or issue with my credit. I would like to become an XFinity Mobile customer but there is an issue on your end which is preventing this from happening.
XfinityEva
Official Employee
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1.8K Messages
4 years ago
Thank you so much for reaching out to us about this issue with your phones and I apologize for the inconvenience. Have you been able to resolve this since your last post? If you are still having any issues I would also recommend reaching out to our excellent sales representatives with Xfinity Mobile Team at
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
https://comca.st/3AemzXf
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user_c5aa66
Visitor
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3 Messages
4 years ago
I am currently chatting with Xfinity-Chat
331121310782601651. They had to re-do my order 3 times before it was finally placed. Order #371738893 should have been cancelled on August 2, 2021 but is still showing open and on back order. I have already paid for all 3 phones that I ordered but this order has charged my credit card. The chat agent states that the only thing I can do is refuse delivery. I do not understand why a business cannot cancel an order that has not shipped. I really do not understand why it is fair for you to leave outstanding charges on my credit card for an order which I have replaced. Perhaps I should refuse delivery of the 3 phones which have shipped and stay with Verizon.
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