WS13's profile

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6 Messages

Fri, Dec 18, 2020 2:00 PM

Unable to auto connect to XFINITY secure hotspots

I am unable to auto connect to XFINITY secure hotspots and whenever I try to connect manually it asks for Identity, Password, and CA certificate. I've wasted a lot of time on the phone with support and the best they could tell me was download the Xfinity Hotspot App, but every time I tried a message pops up saying "WiFi Profile Management has been disabled. This app will not manage the installation of secure Xfinity WiFi profiles on this device".

 

I can autoconnect to the public xfinitywifi, but the connection is often weak and slow, which basically forces me to continously stay on mobile data to use my phone. I have a Samsung Galaxy S9Plus which I bought from Xfinity and even had the Sim card swapped with a new one to see if it would fix the problem. It did not. I've been having this issue ever since I got my phone two years ago! Can someone please help me find a solution for this problem?

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