WS13's profile

Regular Visitor

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6 Messages

Fri, Dec 18, 2020 2:00 PM

Unable to auto connect to XFINITY secure hotspots

I am unable to auto connect to XFINITY secure hotspots and whenever I try to connect manually it asks for Identity, Password, and CA certificate. I've wasted a lot of time on the phone with support and the best they could tell me was download the Xfinity Hotspot App, but every time I tried a message pops up saying "WiFi Profile Management has been disabled. This app will not manage the installation of secure Xfinity WiFi profiles on this device".

 

I can autoconnect to the public xfinitywifi, but the connection is often weak and slow, which basically forces me to continously stay on mobile data to use my phone. I have a Samsung Galaxy S9Plus which I bought from Xfinity and even had the Sim card swapped with a new one to see if it would fix the problem. It did not. I've been having this issue ever since I got my phone two years ago! Can someone please help me find a solution for this problem?

Responses

Visitor

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1 Message

2 m ago

Any update on this?  I am experiencing it as well.  

Official Employee

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132 Messages

Hi, @patrickcallaghan19! Thanks for reaching out! I'm sorry for the trouble with the hotspots. We are happy to help look into this for you. Since this is a 7-month-old thread, we ask for you to please create a new thread so we may assist there. Thank you!  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 m ago

I am having this issue too on a Samsung S10 ported from AT&T to Xfinity Mobile yesterday. The app didn't complain about wifi profile management until I switched to the Xfinity sim.

Official Employee

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398 Messages

@user_e7fe7a, I'm sorry you're not able to connect to hotspots with your Samsung S10. The best thing you can do is reach out to our Xfinity Mobile support team directly. You can reach them by phone at 1 (888) 936-4968, through their website https://comca.st/3qkcoeX, or you can reach out to our Xfinity Mobile Facebook page at https://comca.st/2Rpz9iQ, and they would love to assist you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

1 m ago

Has anyone found a solution to this problem?  My Samsung S20 FE UW suddenly has the same issue.  Support chat has been absolutely useless and phone support is worse.  I tried making a appointment at my local Xfinity store, but the website shows no appointments available for the rest of the year!  And, of course, there is no way to call them directly.

Comcast:  THIS IS NOT SUPPORT.

Visitor

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1 Message

1 m ago

Same thing here.  I have a BYOD Galaxy S10 that I noticed had stopped connecting to Xfinity secure hotspots.  Went into the app and saw a section for Wifi Profiles.  It shows the same errors reported.  "Wifi profile management has been disabled".  Reinstalling app doesn't help.  Latest version of Android 11 installed.  If I install an older version of the app from APK Mirror, it works fine, so it appears to be an app bug, but maybe with just certain devices?  App hasn't been updated since June 8th.  Please help Xfinity!  On a support call and they dont seem to have heard of the issue.

Visitor

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4 Messages

@dgh19811 I talked (not online chat) to XF again today and they suggested a network reset:  Settings/General Management/ [all the way to the bottom] Reset/Reset Network [yes].

This will sign you out of all networks.

To my surprise, this worked!!! It connected immediately to XFINITY (secure) without further intervention.  I did have to turn WiFi calling back on again, but that's minor.

Thanks to XF 's Monica for this simple fix.  

P.S.  New Android update is installing now.  We'll see if the fix persists...

Good luck and, of course, YMMV.

PPS Had to repeat the network reset after the Android upgrade, but it connects to XFINITY again.  Took it maybe 30 secs to connect during which time Hotspots gives the Profile Mgt Disabled message again.  Maybe XF is bypassing Hotspots now?  I don't think we're totally out of the woods yet with this...

(edited)

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