Unable to access my Xfinity Mobile account
I tried to log into my xifinity mobile account through iPhone, PC, iPad, but I get this error: Are you the primary account holder? Use different sign in.
I am the primary account holder. I do have another linked account, but still the primary on my original account. I tried deleting app, clearing cache/websites, changed password and nothing is working. I've been on calls lasting total of 3 hours and no one can help me. As I am typing this, still on hold, transferred to mobile department. I tried unlinking my account and that's not working either. Help!