myndsplyntur's profile

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2 Messages

Friday, December 23rd, 2022 12:49 AM

Trying to upgrade device online: "Something went wrong.Trying this page again may help fix the problem."

​ Each time I make my selection for a phone and try to continue to the next step (I'm assuming where the credit check part would be?), I get the error....​

​Something went wrong.​

​ Trying this page again may help fix the problem. ​

​Refreshing the page does nothing, tried many times. I've cleared cache/cookies/settings on my browse, both on my phone and on the laptop I attempted to order from.​

​My current device is fully paid for, it was a BYOD when I signed up for mobile service a couple of years ago.​

​I don't want to go to a store or have to call in; if the option to upgrade a device is offered by Xfinity, I'd like to use that option. Any idea what the problem is?​

Official Employee


490 Messages

3 months ago

Hello @myndsplyntur! Thanks so much for taking a moment out of your day to leave a post on our community forum. Are you still having this concern? If so our amazing Xfinity Mobile Team are experts at what they do, and I know they can get this resolved for you! Have you already reached out to them? You can reach our Xfinity Mobile Support Center with a call, text message, or via chat:


SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968


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