Trying to send a defect phone back
I am trying to send a phone that had lines running through the bottom of the screen the day after we got it.
We went to a Xfinity affiliat store not a Corparate store and as that is where we bought it .
They sent a new one out and told us to send the defctive one back, yet we do not have a label to send it back and for the life of me I can not find one online. The webiste takes me in circles , yet it says "it is easy as ever to do it"
The only option we have, is to send back the new one that is attached to her new phone number.
I see no record of her defective phone on Xfinity mobiles website.