Contributor
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16 Messages
Trouble getting xfinity mobile service
so i wanted to get xfinity mobile, i picked my phone (iphone 11 pro max, 512gb) hit checkout passed eligibility went to shipping, payment, and review made the payment which went through cause the money was gone from my bank account then i get a email a few hours later saying something about i need to upload my drivers license and non comcast util bill. my thing is ive been a loyal tripple play customer for two years now im the only one who pays it whats with this verification thing when i filled in the verification info on the checkout page.
next thing i go log on to pay my cable bill a week or so later and it says i have an xfinity mobile account and i have an account number and everything. just no line
so can a rep please help me complete my order
thanks.
snow7551
Contributor
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336 Messages
5 years ago
Dos not matter if you have triple pay or not If you want a phone then you most upload the information they need too verified you once that is done your order will be shipped I had to do the same thing has well once they got my information my order was on its way
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snow7551
Contributor
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336 Messages
5 years ago
if they sent you a email and ask you too upload a copy of driver license and unity bill you most do so other wise your Oder may get canceled this is for your own safety they want to make sure it's you that's making the order and not some creepy person that's making the order. There is no way around this and I do not think a rep can. Buy pass this step with out that information
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taker418
Contributor
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16 Messages
5 years ago
my order was canceled i just think since you need internet for xm they should have it. 2 years tripple play paid on time with same card i just want an iphone not a second mortgage
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