Visitor
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1 Message
Transferred mobile service provider from T-mobile to Xfinity Mobile
I transferred 1 of our T-mobile Cellphones service and signed in for a new Xfinity Mobile service, because of an Iphone SE promotion. I ordered 2 iPhone SE on Mar 17, 2022, and received an order number confirmation. I understand that these phones are on back-ordered. I waited patiently and keep checking the status. I even went to the Xfinity Store and was assured that my order was on back-ordered and it will arrive soon.
After waiting for weeks, On April 11, I contacted Xfinity and I was told my order has been canceled.
I happily transferred 2 lines and signed in 1 new line because of the promotion and the inexpensive Xfinity Mobile Service,
but now I am very disappointed that I am not getting the iphone SE promotion as mentioned on Xfinity Mobile website.
I wonder whether anyone has received this same issue.
Has it been solved? No, I was told I am not getting my Iphone SE. Sad.
XfinityJustinC
Official Employee
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1.6K Messages
3 years ago
Hello. Thank you for recently joining the Xfinity Mobile family, this isn't the experience we want you to have. I completely understand where you're coming from, I have Xfinity Mobile myself and would feel the same way if I was in your shoes. Due to account security our options with Xfinity Mobile is very limited, but I do want to ensure you're able to get in touch with a Xfinity Mobile expert to have this looked at further. I see you mention you have visited a Xfinity service center, have you reached out via call or text at 1-888-936-4968 or through our Xfinity Mobile assistant:
https://comca.st/3JKq7VE
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