New Poster
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3 Messages
Transfer Xfinity phone to another account and keep my phone number
Currently I have a Xfinity Mobile account with 1 phone but it is on another xfinity account. I want to get a new phone and keep my number but I also want to be on my new account. What’s my easiest way of doing this?
Responses
ComcastLolli
Official Employee
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65 Messages
1 y ago
Hello Irh5, we appreciate you bringing this to our attention. I am more then happy to provide additional information on this topic. This is what I gather from what you are telling me; you have one XM account, and you want to create a new XM account with a new device then have us port/transfer your existing XM number to the new account, is that correct?
If this is what you mean, currently we are unable to transfer existing XM numbers from one account to another. Know that we are continually assessing our features in order to offer our customers more flexibility. Please let me know if I understood your request correctly, I will be happy to provide further assistance.
Keep in mind you can always reach me through private message in case you need me to investigate the account for you. If you need me to gain access to your account and look into this further, please send this information via private message; first and last name of the account holder, the account number, and the last 4 digits of the stored payment method on file.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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