U

Visitor

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1 Message

Tuesday, November 15th, 2022 4:15 AM

Transfer Existing Xfinity Mobile #

I have been trying to transfer my existing # that I have with xfinity mobile from my iPhone 13 Pro Max to my iPhone 14 pro Max but I keep getting an error message saying the following “Your sim is not supported. This phone number can’t be transferred because the number is not allowed by your carrier. Contact your carrier to unlock this device. Well Xfinity Mobile is my carrier I’ve been a customer with you guys for 6yrs. Why is this process so hard to complete ? 

Official Employee

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279 Messages

2 months ago

Hello @user_68d197 We appreciate you taking the time to reach out to us today. Due to account security, we are limited on access to your Xfinity Mobile Account here on Social Media and we do recommend reaching out to our experts to ensure your concern is resolved. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here  https://www.xfinity.com/xfinityassistant/?channel=xMobile

XfinityChad2

Official Employee

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263 Messages

2 months ago

Did you attempt to transfer the number online or call support first?    The step needs to be completed before you can download the esim and setup the new phone.  

go to xfinitymobile.com/activate -> select your old device -> select replace device- > follow on-screen instructions.  

Visitor

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1 Message

2 months ago

I am getting the same error/problem. What did you do to solve your issue? 

Official Employee

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548 Messages

@Base14 Good Morning! We certainly want to ensure that you're able to get this taken care of! Had you the opportunity to reach out to any of our Xfinity Mobile specialists one of the 3 following ways? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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