Trade In Phone Returned Despite Being In Perfect Condition
Sent my S20 to trade in for a large trade in value. Took them 2 weeks to check the phone, only to send it back a day the following day for "physical damage" that doesn't exist. I even had the phone looked at by a local company and had the screen repaired for a minor crack costing $200. Now I'm out $1000 because they rejected the phone... Was stuck on a 40 minute call until I received a "claim number" from Assurant, and yet they never directed me where to actually check my claim. Considering finding a new provider if this doesn't get fixed soon, has this happened to anyone else? I'm looking for any help I can get contacting the correct person about initiating the trade in again so that I can prove my phone has no damages.