Took 12 hours to activate new sim

I had to miss an entire nights sleep in order to get a sim activated last night. They accidentally deactivated my phone instead of Activating a sim. By the time the employee figured out there was a major problem I was told that after 4 hours on the phone trying to fix the problem I was told the people that could fix it were gone for the day until 4am. So I tried to lay down for a couple hours and get up at 4am to talk to them again. My job requires my computer to call my phone each night to send over all the work I did for the day . I needed that to be done before my boss woke up. At 4am I was again in the phone for another 2 hours exhausted and sleep deprived