Visitor
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2 Messages
The worse Customer Service Ever
I was told that the picture on my drivers license is too dark and therefore, my order for an upgrade to a iphone 14 was denied by Xfinity. Talk about colorism. I'm submitting a complaint to the FCC.
XfinityBenjaminM
Official Employee
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2K Messages
2 years ago
Hello! Thank you for reaching out to us here on our Community Forums page. We are very sorry to hear that you did not have a good experience with us. We would recommend that you reach out to our Xfinity Mobile Team directly to see if this is a process they can help complete with you. You can contact them by using either of these methods:
Phone - (888) 936-4968
Chat - https://www.xfinity.com/xfinityassistant/?channel=xMobile
They are excellent at all things Xfinity Mobile and will do everything they can to assist you.
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