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Visitor

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5 Messages

Tue, Oct 19, 2021 5:00 AM

The time to finish ID verification

How long it will take to finish ID verification and get final confirmation email after uploading pictures of ID into system? 

It’s been over 24 hours and I called twice today to check. They said I will get confirmation email by today but guess what nothing yet. I called again and the verification team is already closed for today. I’m like???!? So, when I can get the phone? 

If it will take long time, I’m thinking to switch carrier or get the phone directly from Apple. 

xfinity is very irresponsible company…telling tons of lies all the time. Never meet the deadline. What kind of company this is…

Accepted Solution

Visitor

 • 

5 Messages

1 m ago

I just called ID verification team and they said it will take 4-5days after submitting picture of ID. So it will take at least a week to get the phone. 

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