C

Visitor

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2 Messages

Sat, Jan 15, 2022 12:14 AM

The Backorder for Iphone 13 Pro MAX is ridiculous!! 3 months wait so far!

I put in the order at Oct 18, 2021, and today is Jan 14th, 2020. I still havent get the phone. The status is still backorder! Anyone knows how long will this takes? It seems that this is taking forever! Anyone has the same problem as me?

Official Employee

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35 Messages

5 d ago

@chervont Thank you for reaching out.

You may reach our super smart Xfinity Mobile team directly for the best assistance using any of the below methods.

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat: https://comca.st/3A3P37f

Visitor

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2 Messages

@XfinityTimothyA last i talked to the xfinity agent, they gave me 2 options, 1) keep waiting 2) cancel the order. I guess thats not much help but keep waiting.

Official Employee

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35 Messages

@chervont I can understand waiting can be hard especially when it comes to a new device. If the devices are on backorder then those would be the 2 options. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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21 Messages

4 d ago

Complain through support chat. Talking over the phone only drives you mad out and doesn't help.

Those telephone agents are not working to help us; they are working to arouse our anger. :)

At least in my experience.

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