U

Visitor

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1 Message

Sat, Jan 22, 2022 1:22 PM

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Switch to Xfinity Mobile from another carrier

If I switch to Xfinity mobile, do I need to contact AT&T to cancel my current mobile plan or is that done behind the scenes when I switch?

Accepted Solution

Official Employee

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451 Messages

8 m ago

Hi, @user_d47835! Welcome to Xfinity! You will need to contact your previous provider to ensure the account has been disconnected. 

Visitor

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1 Message

2 m ago

My phone number was ported yesterday from T-Mobile to Xfinmobile but I have no service. T-mobile says number was ported.  I have no phone service to call xfinity who I did contact yesterday via a friend's phone it took hours but no solutions.  Now I have failed over and over to contact Xfinity.  Im just stuck out in space and no one with Xfinity has followed up.  I have no idea what to do.  Do I have to get a third service just to cancel and go back to T-mobile.  I've had the same phone number for years.  Help.

XfinityAmira

Official Employee

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2.8K Messages

Hello @user_42cd0b, thanks for taking the time to reach out to us on our Forums page. I am truly sorry to hear about your experience thus far in trying to get switched over to Xfinity Mobile. We very much appreciate you being a customer with us, and we always intend for processes such as these to be easy and seamless for our customers. 

 

You're commenting on a 6-month-old post, for further assistance with this, please create a new Public post detaining your issue, and we would love to help. Thank you! 

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