U

Visitor

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2 Messages

Tue, Apr 6, 2021 11:08 PM

Swapping phones between 2 lines

I currently have 2 Xfinity Mobile lines, line one presently has an iPhone 12 Pro and line two has a Galaxy S21 +.  I would like to swap the S21 to line one and put the iPhone on line 2. Does this still require the assistance of one of the reps on this site?

Thanks

Responses

Visitor

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7 Messages

1 m ago

Would this be a permanent swap? If so, I suggest you get a chat rep involved because swapping between Android and iPhone devices has a tendency to brick the visual voicemail for the line that will be swapped to the iPhone.

-Guy who did this last week and it was a total pain.

How to fix the iPhone visual voicemail after swap

https://forums.xfinity.com/conversations/xfinity-mobile/new-iphone-se-visual-voicemail-not-available/602daecfc5375f08cdf6ccb9?commentId=606ba5726f89a44921e0a079

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