Danny5890's profile

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1 Message

Thu, Jan 2, 2020 10:00 AM

Supposed Freeze

I have talked to all 3 credit bureaus and have confirmed no freeze on any accounts. Why is Xfinity giving problem saying there is a freeze. I’ve been with Xfinity mobile since they started and always have issues with them. I have all my house service through Comcast. Would think they can help?? Gonna have to go to better company like Verizon or T-Mobile..



Official Employee


280 Messages

1 y ago

Hello Danny5890,


Thank you for reaching out to us on the Xfinity Forum.  I’m happy to investigate this further for you.


Are you attempting to add Xfinity Mobile service for the first time or attempting to purchase a new phone on a device payment plan?  Let me know of some details regarding the situation.


At your convenience, click on my name ComcastChrisL so that you can message me privately.  From my profile page, you’ll see a blue ‘send message’ button.  In your private message please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file.


Thanks again for your time and patience,



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