sycheng3071's profile

Visitor

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4 Messages

Sun, Aug 28, 2022 5:29 PM

Stuck in port-in for two weeks now

I have been trying to port in from Redpocket to Xfinity Mobile for two weeks. Called Xfinity mobile many times, every time they told me the port in is validated, I should be able to see the port in within hours, but nothing happened.  
could anyone help or advice here? 

Official Employee

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328 Messages

3 months ago

Hi there @sycheng3071

 

 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3wF4WjS where an Xfinity Mobile expert is available 24/7?

 

Visitor

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4 Messages

@XfinityDevinC​ I called and chatted with xfinity mobile many times, almost everyday since last week.  Everytime I was told that the porting has been validated and should be completed in 2-4 hours.  It is September 21 now, and the number is still not ported.  The Redpocket told me that they manually released the number to Xfinity Mobile (Verizon), the porting specialist just needs to activate the number through the NPAC system.  But whoever I talked to at xfinity mobile, seems not understand what is the NPAC, and no one is willing to connect me directly with Xfinity mobile Porting specialist.  Instead, they keeping submitting porting requests, not help at all.

Absolutely frustrated.  

(edited)

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