Stolen iPhone 15 and Apple Watch in Transit
We ordered iPhone 15 and Apple Watch online and received empty boxes on 10/14/2023. Called and started claims but getting nowhere. Any employee can help escalate our case?
10/14/2023 Received Empty boxes
10/14/2023 Chat with Xfinity and Opened Case 1
10/23/2023 Sent supporting documents including police report
10/26/2023 Received email from Xfinity claiming supporting documents not received and closed the case
10/26/2023 Called Xfinity and opened a new case 2
10/26/2023 ReSent supporting documents again
11/03/2023 Called Xfinity and was told that refund will be done in 48 hours
11/06/2023 Called Xfinity and talked to 3 CSRs. Last CSR claimed escalating the case and will get refund in 3-5 business days
11/07/2023 Received email from Xfinity claiming supporting documents not received again
11/07/2023 Called Xfinity and was told to go to the store and have the store to send email instead.
11/07/2023 My Wife went to the store and they can't send email
11/07/2023 ReSent supporting documents again