U

Visitor

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1 Message

Sat, Jun 19, 2021 11:17 PM

Some data and apps won’t work/load on iPhone

I was having data connection problems with a previous phone (podcasts, music, maps would cut out while driving and I couldn’t connect to any internet browser- it just wouldn’t load) so I got a new phone, same SIM, and some things are working but still can’t connect to internet using cellular and podcasts, music will just stop loading mid-drive, Apple Maps won’t work at all off of WiFi. Any suggestions?

Responses

Official Employee

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54 Messages

1 m ago

Hello @user_b76cf2! I appreciate you reaching out for assistance with you phone and network connection. We are here to help! Are you using our XFINITY Mobile service? 

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