Visitor
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1 Message
Show me the money
Signed up for xfinity internet and tv on 02/05/23. Was offered mobile signup within 90 days will result in $200.00 Visa card per line if I BYOD. Tried to add mobile on 03/05/23 and get through every step and when it comes time to click review order..."Oops, we had a problem. Please try again later." Tried for four days... "Oops, we had a problem. Please try again later." Finally called up on 03/09/23 and was refused the $200.00 Visa card for each line.
Whiskey Tango Foxtrot.
Please advise.
Best regards,
Stugaloo
P.S. I was charged $1.00 eighteen times (each time I tried on line).
CCLysa
New Problem Solver
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617 Messages
2 years ago
Hey there @stugaloo
I appreciate you taking the time to reach out and share this recent experience with us. We want to be sure you get the help needed for these mobile concerns! Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. To get this resolved, you will need to get in contact with one of our Mobile Experts. They can be reached through one of the following channels :)
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