Visitor
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1 Message
Shipping restrictions
I am so frustrated. I can’t be home waiting around for FedEx, I have a job that can’t miss. Why don’t they let customers re-route or hold at FedEx for pick up? My phone will be returned because there’s no way I will call off work to be home for delivery. Very disappointed!
XfinityVianney
Official Employee
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1K Messages
13 days ago
Hi, @user_08ec95. Thank you for reaching out. I see you had some concerns, understandably, about missing your shipment. Since we don't physically handle the shipping portion, I can't speak to why FedEx may have certain policies. I would contact them again to see if there is an alternative option. I know this was posted a couple of days ago, so I wanted to double-check. Were you able to successfully receive your device?
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